Responsible Gaming at au999
au999 believes that gaming should always be a source of entertainment, never a source of stress or hardship. We provide every Bangladesh player with the tools, resources, and support needed to stay in control and play within their personal limits.
Player Protection Tools
au999 provides a full suite of responsible gaming controls. All tools are available immediately — free of charge — to every registered player in Bangladesh.
Set a maximum amount you are permitted to deposit into your au999 account on a daily, weekly, or monthly basis. Once a deposit limit is active , any attempt to deposit beyond that limit will be automatically blocked by the platform. You may lower your deposit limit at any time, but increases require a 24-hour cooling-off period.
Available NowEnable on-screen notifications that remind you how long you have been actively gaming on the au999 platform. Set custom intervals (30 minutes, 1 hour, 2 hours) to receive pop-up alerts. Time reminders help you maintain awareness of your gaming habits and take breaks when needed.
Available NowTake a short break from gaming with our Time Out feature. Choose to suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, place bets, or make deposits. Withdrawals remain available. Time-outs take effect immediately.
Available NowSelf-exclusion allows you to voluntarily close your au999 account for a fixed period (6 months, 1 year, 2 years, or permanently). Once activated, you will not be able to log in, reopen your account, or create a new account using the same identity details. Self-exclusion requests are processed within 24 hours and cannot be reversed until the exclusion period expires.
Permanent OptionSet a maximum net loss amount per day, week, or month. If your losses reach the defined threshold, you will be prevented from placing any further bets until the limit period resets. Loss limits are calculated as total bets minus total winnings. This tool helps prevent chasing losses during a losing streak.
Available NowReview your complete gaming history at any time via your au999 account dashboard. Download detailed reports showing every deposit, withdrawal, bet placed, game played, and bonus claimed. Reviewing your activity regularly helps you stay aware of your spending patterns and make informed decisions about future play.
Always AccessibleThe au999 platform is exclusively for adults aged 21 and above. Players must provide valid government-issued identification during account verification. Underage gambling is illegal in Bangladesh and is taken extremely seriously by au999. Accounts found to belong to individuals under 21 will be immediately suspended, all bets voided, and winnings forfeited.
Recognizing Problem Gambling
Problem gambling can develop gradually. If you recognize any of these warning signs in yourself or someone close to you, it is important to seek help immediately.
Gambling with money needed for rent, food, utilities, family expenses, or debt repayment. Borrowing money from friends, family, or lenders to fund gambling activity.
Returning to the platform immediately after losing with the goal of "winning it back" or recovering previous losses. Increasing bet sizes beyond your original plan in an attempt to recoup money quickly.
Missing work, school, or family obligations because of time spent gambling. Ignoring important tasks or social commitments to continue gaming.
Hiding the extent of your gambling from family, friends, or colleagues. Downplaying losses or fabricating explanations for missing money.
Feeling anxious, guilty, depressed, or irritable when not gambling. Experiencing mood swings tied to wins and losses. Gaming as a way to escape stress or negative emotions.
Making repeated unsuccessful attempts to cut back or quit. Feeling compelled to gamble even when you know it is causing harm. Spending more time or money than originally intended.
How to Activate Protection Tools
Setting up responsible gaming controls on au999 is simple and takes less than 5 minutes. Follow these steps to protect your account.
Visit the au999 Login page and sign in using your username and password. Navigate to your account dashboard.
Click on your profile icon in the top-right corner. Select "Responsible Gaming" from the dropdown menu to open the control panel.
Select the tool you wish to activate: deposit limit, loss limit, time-out, or self-exclusion. Enter your preferred limits and confirm.
Review your selections and click "Save Changes." Your limits will take effect immediately and remain active until you modify them.
If you need help configuring your responsible gaming settings or have questions about how any of the tools work, contact our support team at [email protected]. Our Bangladesh-based customer service representatives are available 24 hours a day, 7 days a week to assist you in English. Support requests related to responsible gaming are prioritized and typically receive a response within 1 hour.
Getting Help for Problem Gambling
If you believe your gambling has become a problem, you are not alone and help is available. Taking the first step to seek support is a sign of strength, not weakness.
Reach Out to au999 Support
The au999 customer support team is trained to handle sensitive responsible gaming enquiries with discretion and compassion. If you are struggling to control your gaming, email [email protected] with the subject line "Responsible Gaming Request" and our team will respond within 24 hours. We can help you activate immediate self-exclusion, configure deposit and loss limits, or provide information about external support resources available to players in Bangladesh.
All communications related to problem gambling are treated with strict confidentiality and will never be used for marketing purposes or shared with third parties.
External Support Organizations
In addition to the tools provided by au999, there are independent organizations that specialize in problem gambling support and counseling. While au999 is not affiliated with these organizations, we recognize their valuable work and encourage any player who needs help to reach out:
- Gamblers Anonymous: A global fellowship of individuals who share their experiences, strength, and hope to help each other recover from compulsive gambling. Meetings are available in major cities across Bangladesh including Dhaka, Chittagong, and Sylhet.
- National Problem Gambling Helplines: Confidential telephone support services staffed by trained counselors who can provide immediate crisis intervention, assessment, and referrals to local treatment providers.
- Licensed Therapists and Counselors: Mental health professionals who specialize in addiction and behavioral health can provide one-on-one therapy, family counseling, and cognitive behavioral therapy (CBT) tailored to gambling-related issues.
Financial Counseling
Problem gambling often leads to financial hardship. If you are experiencing debt or financial distress as a result of gambling, consider speaking with a financial advisor or debt counselor. Many nonprofit organizations in Bangladesh offer free or low-cost financial counseling services that can help you create a budget, negotiate with creditors, and develop a realistic repayment plan.
Protecting Minors
Parents and guardians in Bangladesh should take proactive steps to ensure that children and teenagers do not access online gambling platforms. Recommended measures include:
- Installing parental control software on all household devices to block access to gambling websites.
- Monitoring internet usage and setting clear rules about appropriate online behavior.
- Keeping credit cards, mobile banking apps (bKash, Nagad, Rocket, Upay), and financial information secure and out of reach of minors.
- Having open, age-appropriate conversations about the risks of gambling and the importance of waiting until adulthood.
If you discover that a minor has accessed your au999 account or created their own account, contact [email protected] immediately so we can suspend the account and void all transactions.
Our Commitment to Responsible Gaming
au999 is committed to maintaining a safe, transparent, and responsible gaming environment for all players in Bangladesh. We continuously review and enhance our player protection measures based on industry best practices and emerging research on problem gambling. We invest in staff training to ensure that every member of the au999 team understands the signs of problem gambling and knows how to respond with empathy and appropriate resources.
Gaming on au999 should always be a fun, voluntary leisure activity — never a way to earn income, solve financial problems, or cope with emotional distress. We encourage all players to set personal limits before they begin gaming, take regular breaks, and never gamble with money they cannot afford to lose.
If you are in immediate crisis or experiencing thoughts of self-harm as a result of gambling-related distress, please contact emergency services in Bangladesh by dialing 999 or reach out to a mental health crisis hotline immediately.
For non-emergency support related to gambling issues, email [email protected] and our team will respond as quickly as possible with information and resources tailored to your situation.
Questions About Responsible Gaming?
If you need help activating any of the responsible gaming tools on au999, or if you have concerns about your own gaming habits or those of a family member, our 24/7 support team is here for you. We also invite you to explore our FAQ and Privacy Policy for additional information about how we protect players.